At OBS Group Inc., we are committed to providing a reliable, transparent, and seamless shipping experience for our customers. This detailed Shipping Policy outlines all aspects of our shipping processes, including order processing, shipping methods, delivery timelines, tracking, handling of lost or damaged packages, and international shipping guidelines. Please read carefully to understand how we manage shipping for our products.
1. Order Processing
1.1 Order Confirmation and Verification
After completing a purchase, you will receive an automated email confirmation with your order number, details of items purchased, and payment status. If you do not receive this email, please:
Verify your spam/junk folder.
Contact our support team at support@obsgroup.tech if it’s still not received within 1 hour of purchase.
Orders may be subject to additional verification for fraud prevention. If additional information is required, our team will reach out via email or phone. Verification may extend processing time by 1-2 business days.
1.2 Processing Time
Standard processing time is 1-3 business days (Monday - Friday, excluding national holidays).
High-demand periods, such as holiday seasons, product launches, or promotions, may increase processing time by an additional 1-2 business days.
Orders are not processed or shipped on weekends or public holidays.
Once processing is complete, you will receive a shipping confirmation email with tracking information.
1.3 Order Modifications or Cancellations
Orders can only be modified or canceled within 24 hours of placement. After this period, orders enter processing and cannot be changed or canceled. To modify or cancel an order within this timeframe, contact us at support@obsgroup.tech.
2. Shipping Methods and Costs
OBS Group Inc. offers a range of shipping methods to suit various delivery requirements, available for both domestic and international shipments.
2.1 Domestic Shipping Options (Within India/United States)
Standard Shipping: Estimated delivery within 5-7 business days after processing. Rates vary based on weight, package dimensions, and delivery address, and are calculated at checkout.
Express Shipping: Estimated delivery within 2-3 business days after processing. Ideal for urgent orders. Express shipping rates are calculated at checkout based on package specifics and location.
2.2 International Shipping Options
We currently ship to selected countries outside India or United States. International customers can choose from the following options, subject to customs regulations:
Standard International Shipping: Estimated delivery within 10-15 business days after processing, depending on the destination.
Express International Shipping: Estimated delivery within 5-7 business days after processing.
Please Note: Shipping rates for international orders are based on weight, package dimensions, and destination country, and may be subject to import duties, customs taxes, and other fees. OBS Group Inc. is not responsible for these additional charges, and they must be covered by the customer.
3. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes are the responsibility of the customer. These fees may vary widely based on the destination country’s regulations and are not included in the product or shipping costs at checkout.
Customs Delays: OBS Group Inc. is not liable for delays due to customs processing, which can vary by country. Customers are encouraged to contact their local customs office for more information on possible delays or fees.
Refusal of Delivery: If an international package is refused by the recipient or cannot be delivered due to unpaid customs fees or duties, OBS Group Inc. reserves the right to abandon the package, and no refund will be issued.
4. Delivery Timeframes and Notifications
4.1 Estimated Delivery Times
Delivery times vary based on location, shipping method selected, and potential delays due to holidays, weather, or unforeseen circumstances. Estimated times are:
Standard Domestic Shipping: 5-7 business days.
Express Domestic Shipping: 2-3 business days.
Standard International Shipping: 10-15 business days.
Express International Shipping: 5-7 business days.
OBS Group Inc. cannot guarantee exact delivery times, as these are provided as estimates based on the selected shipping carrier’s general performance.
4.2 Shipping Delays
Should any delay occur, we will notify you via email. Reasons for delays may include:
Carrier-related issues (weather, labor disruptions, etc.).
Seasonal demand increases.
Incorrect or incomplete address information.
OBS Group Inc. is not liable for delays caused by carriers but will assist you with tracking updates.
5. Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking link to monitor your package. Tracking may take up to 24 hours to update. If you experience issues tracking your package, contact us at support@obsgroup.tech.
For orders with multiple items, please note that items may be shipped separately. Tracking information will be provided for each package.
6. Shipping Restrictions
6.1 P.O. Boxes and APO/FPO Addresses
Domestic Orders: We ship to P.O. boxes and APO/FPO addresses for standard shipping only. Express shipping is not available for these addresses.
International Orders: P.O. boxes and APO/FPO addresses are not eligible for international shipments due to carrier restrictions.
6.2 Restricted Destinations
OBS Group Inc. does not ship to certain countries due to legal restrictions, embargoes, or unavailability of reliable shipping methods. If your country is unavailable at checkout, please contact us for clarification.
7. Lost, Stolen, or Damaged Packages
OBS Group Inc. takes great care to ensure safe and reliable delivery. In the unlikely event that your package is lost, stolen, or damaged, please review the steps below:
7.1 Lost Packages
If tracking shows your package as “Delivered” but you have not received it:
Verify with neighbors or household members.
Wait 24 hours, as some carriers mark packages delivered up to a day early.
If still missing, contact us within 7 days of the expected delivery date. We will initiate an investigation with the carrier and may offer a replacement or refund once the claim is confirmed.
7.2 Stolen Packages
OBS Group Inc. is not liable for packages stolen after delivery. We recommend shipping to a secure location or requiring a signature upon delivery, if available.
7.3 Damaged Packages
If your package arrives damaged:
Contact us at support@obsgroup.tech within 48 hours with photos of the damaged product, packaging, and shipping label.
We will assess the claim and may provide a replacement or refund based on the extent of damage.
8. Address Corrections and Returned Shipments
8.1 Address Changes
If you need to change the shipping address after placing an order, contact us within 24 hours of purchase. After this time, we cannot guarantee address modifications.
8.2 Returned or Undeliverable Packages
If a package is returned to OBS Group Inc. due to an incorrect address or refusal by the recipient:
We will contact you to arrange reshipment, which may incur additional shipping fees.
Original shipping fees are non-refundable.
9. Amendments to This Shipping Policy
OBS Group Inc. reserves the right to modify this Shipping Policy at any time. Updated policies will be posted on our website, and continued use of our services implies acceptance of the changes.
For questions regarding shipping, please contact us at support@obsgroup.tech or visit our website at https://obsgroup.tech.
1. Contacting OBS Group Inc.
Our customer support team is available to assist you with any questions, concerns, or technical issues you may encounter. You can reach us through the following channels:
Email: For general inquiries, technical support, or account-related questions, please email us at support@obsgroup.tech.
In-App Support: Users of OBS Serenity Workspace and OBS One App can access support through the app by navigating to Settings > Support to submit a request directly.
Website Contact Form: Visit our website at https://obsgroup.tech and use our contact form for queries regarding services, billing, or partnerships.
Our support team aims to respond to all inquiries within 1-3 business days.
2. Hours of Operation
Our support team operates during the following hours:
Monday - Friday: 9:00 AM to 5:00 PM (Local Time)
Saturday & Sunday: Closed
Public Holidays: Closed
Please note that inquiries received outside of these hours will be addressed on the next business day.
3. Communication Channels Used by OBS Group Inc.
OBS Group Inc. may contact you through the following channels to ensure effective communication:
Email: Official notices, account updates, billing information, and support responses will be sent to the email associated with your account.
In-App Notifications: For updates, alerts, and important information about your services, we may send notifications within OBS Serenity Workspace and OBS One App.
SMS and Phone: In cases where immediate or critical updates are required, we may reach out by SMS or phone if you have provided this information. Phone and SMS notifications are typically reserved for urgent or high-priority matters.
For any grievances or unresolved issues regarding OBS Group Inc.’s services, including OBS Webspace, OBS Serenity Workspace App, and OBS One App, please reach out to our Grievances Manager, Ms. Ruchika Mohan. Ms. Mohan is dedicated to addressing all concerns related to customer service, account issues, or experiences with our products and services that do not meet your expectations.
To contact Ms. Mohan directly, email ruchika.mohan@obsgroup.tech with the following details to ensure an efficient resolution:
Subject: A brief description of the grievance (e.g., “Billing Issue” or “Technical Support Escalation”).
Account Information: Your full name, registered email, and account ID (if applicable).
Description of the Issue: A detailed explanation of the concern, including dates, any prior communications with support, and specific actions taken so far.
Preferred Resolution: Any particular outcome or resolution you are seeking, if applicable.
Ms. Mohan or a member of her team will review your submission and respond within 3-5 business days. For urgent matters, please include "URGENT" in the subject line to prioritize your grievance. Your satisfaction and confidence in our service are paramount to us, and we are committed to addressing your concerns promptly and effectively.
